---
title: What to do if your app is crashed? (Android version)
description: Ling is a language learning app that allows users to learn any of our support nearly 70 languages on an unlimited basis on a phone, tablet or computer.
---
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September 14, 2025
# What to do if your app is crashed? (Android version)
## The app is freezing! The app is not working on my phone!
First of all, we have to inform you that sometimes this issue is caused by a lack of memory on your phone. These can be fixed by restarting the device or you can try to delete something out on your device. Also, you can try to clear the cache for the app by the following steps:
1. Open Settings app
2. Go to Apps
3. Choose theapp you want to clear cache
4. Clear cache & data
After that, please reinstall theapp and try again.
If you have any questions or face any issues with the app, you can contact [support@ling-app.com](mailto:support@ling-app.com). We'll get back to you within 24 hours!
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